Hanh Tran Marie

Trainer at BAC

Ms. Hanh Tran is one of the expert lecturers in business administration and business operations related to FMCG; retail; beauty and cosmetics; printing and packaging; chemicals; industrial and construction fields; operate the human resource management system; and a multitude of other specialties related to training, coaching, consulting and organizing, planning and reporting.

With advanced training and coaching methods, always updated, improved, and creative, along with passion and enthusiasm in her work, Ms. Hanh Marie inspires the energy and excitement in the learning process to each student through a series of diverse experiential activities in each teaching content that are condensed into specific and valuable lessons. Thanks to her motivation, the students can learn effectively, easily memorized, and converted into practical and effective applications at work. Her popular learning activities often implement smart teaching methods such as games, group discussions, brainstorming, mindmap, and infographic, etc.

With her experience and expertise, Ms. Hanh Marie has frequently organized teaching and training courses related to:

Professional & effective communication skills (from basic to advanced);
Enhance the whole management capacity for the management team at all levels;
Professional customer service skills;
Effective sales and consulting skills (B2B & B2C);
Skills in consulting, sales, and customer service via a phone;
Skills in building customer service and customer experience journey;
Presentation and public speaking skills;
Working skills and productivity management skills;
Skills to build a professional and elegant image and personal style;
Build and operate the organization according to 5S, ISO, and innumerable other training programs.

Not only that, Ms. Hanh Tran also conducts consulting and coaching activities related to:

Restructuring the business operating system;
Human resource management;
Building KPI system, 3P salary;
Implementing the frameworks on capacity-building;
Building & expanding distribution channels;
Designing the customer experience journey;
Building a CRM system;
Building a talent development roadmap;
Building an internal training organization system for enterprises;
Building - designing - standardizing internal teaching materials (online & offline)

With her professional knowledge and expert training skills, Ms. Hanh Tran definitely do bring her students effective lessons from real-life examples and in-depth courses.